Greetings!
Settings: RT 3.6.5 with FC8
I’m not sure if this is a bug or not. I think half of the problem may be
that I am misunderstanding set-up/function/etc. of just what a what a
combobox is and how it’s configured.
I have created a combobox (actually, a few) and added values. However,
when I add it to a queue, all I see is the description of the combobox
itself, but no actual entry field(s) of any kind. This is true for any
value, sort order, etc.
My understanding of what a combobox should be is a list (Select Multiple
Values) but with hierarchy/headers over groups of entries. So perhaps
I’m not entering in the values as needed to create the combobox the
proper way? I couldn’t find anything in the book or web site.
Any insight would be helpful, as always. Thanks again!!!
…k
Kevin Freels
Director of Information Technology
Sendmail, Inc.
kfreels@sendmail.com 510/594.5572
Greetings!
Settings: RT 3.6.5 with FC8
My understanding of what a combobox should be is a list (Select
Multiple
Values) but with hierarchy/headers over groups of entries
Nope. A combobox is “pick one from a list or enter your own value”
We noticed this on a combobox custom field we added to one of our queues –
but only when using IE7. The field worked as expected in Firefox and
Safari. (It looks like it’s better behaved in 3.8, if upgrading is an
option for you…)
Mark Roedel
Senior Programmer / Analyst
LeTourneau UniversityOn 7/22/08 12:04 PM, “Kevin Freels” kfreels@sendmail.com wrote:
I have created a combobox (actually, a few) and added values. However,
when I add it to a queue, all I see is the description of the combobox
itself, but no actual entry field(s) of any kind. This is true for any
value, sort order, etc.
Thanks, Mark! Nice call. It does work in FF but not IE. Bummer.
Unfortunately, we have a mix of FF and IE, so I can’t really specify one
or the other. And we’re just getting up and running, I’d hate to upgrade
before things are settled since things might break and I won’t know if
it’s because of the upgrade or because of something I just haven’t yet
configured correctly. As far as I’ve heard, there are some nice things
that 3.8 has that I’d like to use, but I wanted to wait until I was
comfortable with what we have now.
So…, how do I submit a bug? 
…k
Greetings!
Settings: RT 3.6.5 with FC8
I’m not sure if this is a bug or not. I think half of the problem may be
that I am misunderstanding set-up/function/etc. of just what a what a
combobox is and how it’s configured.
I have created a combobox (actually, a few) and added values. However,
when I add it to a queue, all I see is the description of the combobox
itself, but no actual entry field(s) of any kind. This is true for any
value, sort order, etc.
There were css issues that prevent you to see the input on IE, fixed in
3.6.7.
You can grab the patch for 3.6.6 here which should apply on 3.6.5:
http://rt3.fsck.com/Ticket/Display.html?id=9027&user=guest&pass=guest