Collapse email reply quotes

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We’ve been using RT for a couple months now quite happily, I just have a
small feature request to make. One thing that I noticed is that during
back-and-forth correspondence with people through email, the length of
the quoted text in people’s replies grows very large. I’m talking about
the lines they’re replying to that start with one or more '>'
characters. Gmail has a nice feature where it will collapse all that
text automatically, but let you click on a button to expand it if you
want. Would it be possible to add a feature like this to RT? I’ve
looked around a bit and not seen any discussion on this before.

Thanks,
Nate


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One thing that I noticed is that during back-and-forth correspondence
with people through email, the length of the quoted text in people’s
replies grows very large.

Surely the right thing to do here is to educate the people in question
on rudimentary email etiquette?

You may not have the luxury of doing that for the people on the
customer side, but surely all the people on your side can be trained
in basic email quoting practice, ie, to edit that stuff down to what’s
actually relevant and useful to quote?

/~\ The ASCII der Mouse
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X Against HTML mouse@rodents.montreal.qc.ca
/ \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B

nate said the following on 2006-04-15 04:21:

We’ve been using RT for a couple months now quite happily, I just have a
small feature request to make. One thing that I noticed is that during
back-and-forth correspondence with people through email, the length of
the quoted text in people’s replies grows very large. I’m talking about
the lines they’re replying to that start with one or more '>'
characters. Gmail has a nice feature where it will collapse all that
text automatically, but let you click on a button to expand it if you
want. Would it be possible to add a feature like this to RT? I’ve
looked around a bit and not seen any discussion on this before.

G’day Nate,
It’s not the answer you’re asking about, but there are utilities for
Outlook, OE, & Thunderbird that address this topic.

OE & Outlook are dealt with by:
http://home.in.tum.de/~jain/software/oe-quotefix/
http://home.in.tum.de/~jain/software/outlook-quotefix/

Thunderbird has a couple of extensions:
Quote Colors 0.2.7
https://addons.mozilla.org/thunderbird/170/
QuoteCollapse 0.7
https://addons.mozilla.org/thunderbird/347/

Regards
Ken

Murphy’s Second Law: Everything takes longer than you think.

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Agreed, education would be the most preferable way to attain this, but
we of course don’t live in a perfect world. It is mainly the users that
cause the problem, so I thought it might just be a nice little feature.
Thanks for the reply, though!

Thanks,
Nate

der Mouse wrote:

Surely the right thing to do here is to educate the people in question
on rudimentary email etiquette?

You may not have the luxury of doing that for the people on the
customer side, but surely all the people on your side can be trained
in basic email quoting practice, ie, to edit that stuff down to what’s
actually relevant and useful to quote?


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