Collapsable History In Ticket


#1

We’re having issues with Ticket history becoming hard to read. Is there a way to may the ticket history collapsable?


#2

You could take a look at:

To limit which types of transactions are displayed on the history page.


#3

First, I would use RT-Extension-HistoryFilter which will leave on ticket page only messages content, not full history. This last one is still available through the ticket “History” link in ticket menu.

Second if you really want to collapse, I made it once with the following code: https://github.com/Easter-eggs/rt/commit/792055d8bc024eef49bd00f87ab1233faa069514


#4

What about quote folding, would it be sufficient? Look at https://your_rt_server/rt/Prefs/Other.html and set “Enable quote folding?” to “Yes”. This should shorten the history quite well.