Hi,
what would be the best way to close a ticket when it enters the queue?
Alfred M. Szmidt
System Administrator
KREDITOR EUROPE AB
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Scrip: On Queue Change Set Status ‘resolved’ with template ‘blank’.
Search for parts on the wiki. Try implement parts yourself using info
from the wiki. Return back with more questions.On Mon, Dec 8, 2008 at 3:58 PM, Alfred M. Szmidt ams@kreditor.se wrote:
Hi,
what would be the best way to close a ticket when it enters the queue?
–
Alfred M. Szmidt
System Administrator
KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm
Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99
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Best regards, Ruslan.
Thank you very much, must admit that I was a bit to lazy to check the
wiki! Will be more diligent next time.
Alfred M. Szmidt
System Administrator
KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm
Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99
Well, this is why we have this maillingslist
My best RT friend is rt-users
Med vennlig hilsen / with kind regards
Steffen Tronstad
BroadPark Games drift/design
NextGenTel AS, part of TeliaSonera Group
Tlf: +47 466 988 46
Mail: sttr@nextgentel.com mailto:sttr@nextgentel.com
please don’t print this e-mail unless you really need to.
-----Opprinnelig melding-----Fra: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] På vegne av Alfred M. Szmidt
Sendt: 8. desember 2008 15:36
Til: Ruslan Zakirov
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Closing tickets on submit…
Thank you very much, must admit that I was a bit to lazy to check the
wiki! Will be more diligent next time.
Alfred M. Szmidt
System Administrator
KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm
Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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