Closing tickets on submit

Hi,

what would be the best way to close a ticket when it enters the queue?

Alfred M. Szmidt
System Administrator

KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm

Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99

Scrip: On Queue Change Set Status ‘resolved’ with template ‘blank’.

Search for parts on the wiki. Try implement parts yourself using info
from the wiki. Return back with more questions.On Mon, Dec 8, 2008 at 3:58 PM, Alfred M. Szmidt ams@kreditor.se wrote:

Hi,

what would be the best way to close a ticket when it enters the queue?


Alfred M. Szmidt
System Administrator

KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm

Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99


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Best regards, Ruslan.

Thank you very much, must admit that I was a bit to lazy to check the
wiki! Will be more diligent next time. :slight_smile:

Alfred M. Szmidt
System Administrator

KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm

Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99

Well, this is why we have this maillingslist :slight_smile:

My best RT friend is http://www.mail-archive.com/rt-users@lists.bestpractical.com/maillist.html

Med vennlig hilsen / with kind regards
Steffen Tronstad
BroadPark Games drift/design
NextGenTel AS, part of TeliaSonera Group
Tlf: +47 466 988 46
Mail: sttr@nextgentel.com mailto:sttr@nextgentel.com
 please don’t print this e-mail unless you really need to.

-----Opprinnelig melding-----Fra: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] På vegne av Alfred M. Szmidt
Sendt: 8. desember 2008 15:36
Til: Ruslan Zakirov
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Closing tickets on submit…

Thank you very much, must admit that I was a bit to lazy to check the
wiki! Will be more diligent next time. :slight_smile:

Alfred M. Szmidt
System Administrator

KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43 Stockholm

Dir: +46 (0)7 65 - 26 00 45
Vxl: +46 (0)8 120 120 00
Fax: +46 (0)8 120 120 99
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com