Closing the bounce loop

RT Users
1

I’ve scanned for possible solutions to this in the Wiki, but have not
found anything.

Basically, I want to close the bounce-mail loop for new tickets.
That is, some fool with broken email sends a request for some help,
but the reply bounces. I want that bounce to be recorded with the
original ticket.

Is there a bounce processor script for RT that will scan through
bounced email looking for the proper ticket identifier and hook it up
right?

2

I’ve scanned for possible solutions to this in the Wiki, but have not
found anything.

Basically, I want to close the bounce-mail loop for new tickets.
That is, some fool with broken email sends a request for some help,
but the reply bounces. I want that bounce to be recorded with the
original ticket.

Is there a bounce processor script for RT that will scan through
bounced email looking for the proper ticket identifier and hook it up
right?
I don’t remember that someone sent solution. I wrote one, but it’s not
under GPL, sorry.
Suggestions:

  1. use -f flag of the sendmail that sets return path for bounces
  2. there is perl module on the CPAN that allows you to automate partly
    parsing of the bounces
  3. perl script that adds comment to the ticket is easy enough, I’m
    sure there is examples in the archives

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Best regards, Ruslan.

3

I don’t remember that someone sent solution. I wrote one, but it’s not
under GPL, sorry.

i can write one no problem… i was just hoping to avoid that work
if it was already available.

Is your for sale?