Closed imported Tickets are auto-opened from RT

RT Developers
1

Hello,

I becoming desperate…I imported Tickets by script and I create Transactions
for the followups of the seperate tickets. Now I have the problem, that
tickets which were closed a long time ago, now auto-opened from RT, because
by closing the tickets some text was written down or after closing the system
wrote an mail.
I search for where RT check the status of the ticket, when I create a new
transaction, but I can´t find it. I want to cut off this funktion from RT
while I´am importing the old tickets and creating the seperate transaction,
so that the tickets be closed. How can I do this??

It´s really important for me, because we need the old data in the right way
and want to use RT in few time!

Thanks,
Tina

2

Just deactivate the on correspond open ticket global script, which is standard.

Samuel-----Original Message-----
From: Tina Schade [mailto:Tina.Schade@gmx.de]
Sent: Thursday,26 February,2004 08:46
To: rt-devel@lists.bestpractical.com
Subject: [rt-devel] closed imported Tickets are auto-opened from RT

Hello,

I becoming desperate…I imported Tickets by script and I create Transactions for the followups of the seperate tickets. Now I have the problem, that tickets which were closed a long time ago, now auto-opened from RT, because by closing the tickets some text was written down or after closing the system wrote an mail.
I search for where RT check the status of the ticket, when I create a new transaction, but I can´t find it. I want to cut off this funktion from RT while I´am importing the old tickets and creating the seperate transaction, so that the tickets be closed. How can I do this??

It´s really important for me, because we need the old data in the right way and want to use RT in few time!

Thanks,
Tina
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