After 15 years of using RT there is a problem now I do not want to solve by fiddeling the source code too much. I shiped around the same thing several times but cannot do any more.
We use RT 4.4.1.
There is the need to clone a ticket with a lot of custom fields to another queue and link it. So lets say we need to use the Create-button in the Links-section include choosing the destination queue. The staff working on the destination queue should not have the ModifyTicket right on the origin queue. So they cannot move the new created ticket themselves.
I found RT-Extension-SpawnLinkedTicketInQueue but it doesn’t work for 4.4 and up.
Is there anybody with a solution or an idea to work around?