Clone ticket- disabling cloning of some fields RT4.0.5

Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the ‘create’ link on a
ticket without editing the Create.html page?

I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn’t make it to RT4.

Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the ‘create’ link on a
ticket without editing the Create.html page?

I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn’t make it to RT4.

I have recently done this for our RT 4.0.7 but with changing the
Create.html. Attached an patch.

You have to put this in etc/Site_Config.pm:

Set(@SkipFieldsOnTicketClone, qw(
Owner
Priority
TimeEstimated
TimeWorked
TimeLeft
)
);

I will send this within the next days to BPS to maybe integrate this in
RT 4.2.

Chris

Create.html.patch (881 Bytes)

Thanks, just what I needed.-----Original Message-----
From: Christian Loos [mailto:cloos@netcologne.de]
Sent: 21 September 2012 12:49
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5

Am 21.09.2012 13:01, schrieb Alex Young:

Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the ‘create’ link on a
ticket without editing the Create.html page?

I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn’t make it to RT4.

I have recently done this for our RT 4.0.7 but with changing the
Create.html. Attached an patch.

You have to put this in etc/Site_Config.pm:

Set(@SkipFieldsOnTicketClone, qw(
Owner
Priority
TimeEstimated
TimeWorked
TimeLeft
)
);

I will send this within the next days to BPS to maybe integrate this in
RT 4.2.

Chris