Clicking "New" Doesn't Acknowledge New Messages

List,

I’m using RT 4.0.2 with the ‘UpdateStatus’ display column set under the “x highest priority tickets I own” display and I have found that when requestors reply to tickets, and that column updates with the link named “New”, I can click the link to take me to the reply, but there is no option at the top of the page to acknowledge that the new messages have been read. Is there a permission or configuration option that needs to be set to enable this?

Otherwise, it always looks like the ticket has a new message, because we can’t clear it.

Thanks,

Ryan Frantz
Technical Services Director
InforMed, LLC
410-972-2025 x2131
ryanfrantz@informed-llc.com

List,
I’m using RT 4.0.2 with the ‘UpdateStatus’ display column set under the “x highest priority
tickets I own” display and I have found that when requestors reply to tickets, and that column
updates with the link named “New”, I can click the link to take me to the reply, but there is
no option at the top of the page to acknowledge that the new messages have been read. Is
there a permission or configuration option that needs to be set to enable this?
Otherwise, it always looks like the ticket has a new message, because we can’t clear it.

You want to set ShowUnreadMessageNotifications, either globally or as
a user pref.

-kevin

From: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Thursday, September 22, 2011 10:34:47 AM
Subject: Re: [rt-users] Clicking “New” Doesn’t Acknowledge New Messages

List,
I’m using RT 4.0.2 with the ‘UpdateStatus’ display column set
under the “x highest priority
tickets I own” display and I have found that when requestors
reply to tickets, and that column
updates with the link named “New”, I can click the link to take
me to the reply, but there is
no option at the top of the page to acknowledge that the new
messages have been read. Is
there a permission or configuration option that needs to be set
to enable this?
Otherwise, it always looks like the ticket has a new message,
because we can’t clear it.

You want to set ShowUnreadMessageNotifications, either globally or as
a user pref.

Ahhh. I did not think to look in the user preferences and/or global/site config for something related to this. I was digging through permissions.

Thanks,

Ryan