<> >Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to >reference paths/files for 3.4 that don’t exist in 3.8.x. Anyone have an >update to this method? I’m generating tickets from a system that sends an >email alert that contains multiple links to affected systems, and agents >will need (and are already quite used to) being able to pull up the info >directly. The URLs are also quite long and ugly and break across multiple >lines: copy/paste isn’t a good solution.
Following the directions on the wiki there better (understanding them on the third read or so…) realized I have to MAKE a file called default in that path. OK, fine; I created that path and stuck the final code block (‘improved version’) in it.
RT is not broken - works in all respects AFAIK so far - but instead of clickable links as hoped for, or the old plain text display of
I now have html tags enclosing the links with the huge ugly URL being truncated in what’s displayed -
<a href=https://blah.com/etc for a very very very long time>https://blah.com/etc trunc...</a>
so close, but not quite. Any ideas?
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Robert Munsch.vcf (141 Bytes)