Clickable links for 3.8.1?

Hello,

Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to
reference paths/files for 3.4 that don’t exist in 3.8.x. Anyone have an
update to this method? I’m generating tickets from a system that sends
an email alert that contains multiple links to affected systems, and
agents will need (and are already quite used to) being able to pull up
the info directly. The URLs are also quite long and ugly and break
across multiple lines: copy/paste isn’t a good solution.

Thanks!

Rob Munsch

IT Administrator

http://www.PhillyCarShare.org http://www.PhillyCarShare.org

Our wheels. Your freedom.

215-730-0988 x131

Robert Munsch.vcf (141 Bytes)

<> >Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to >reference paths/files for 3.4 that don’t exist in 3.8.x. Anyone have an >update to this method? I’m generating tickets from a system that sends an >email alert that contains multiple links to affected systems, and agents >will need (and are already quite used to) being able to pull up the info >directly. The URLs are also quite long and ugly and break across multiple >lines: copy/paste isn’t a good solution.

Following the directions on the wiki there better (understanding them on the third read or so…) realized I have to MAKE a file called default in that path. OK, fine; I created that path and stuck the final code block (‘improved version’) in it.

RT is not broken - works in all respects AFAIK so far - but instead of clickable links as hoped for, or the old plain text display of

 https://blah.com/etc

I now have html tags enclosing the links with the huge ugly URL being truncated in what’s displayed -

 <a href=https://blah.com/etc for a very very very long time>https://blah.com/etc trunc...</a>

so close, but not quite. Any ideas?

Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

Robert Munsch.vcf (141 Bytes)

Look at Active_MakeClicky in RT’s config. Please, update the wiki page.On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch Munsch@phillycarshare.org wrote:

<> >Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to >reference paths/files for 3.4 that don’t exist in 3.8.x. Anyone have an >update to this method? I’m generating tickets from a system that sends an >email alert that contains multiple links to affected systems, and agents >will need (and are already quite used to) being able to pull up the info >directly. The URLs are also quite long and ugly and break across multiple >lines: copy/paste isn’t a good solution.

Following the directions on the wiki there better (understanding them on the third read or so…) realized I have to MAKE a file called default in that path. OK, fine; I created that path and stuck the final code block (‘improved version’) in it.

RT is not broken - works in all respects AFAIK so far - but instead of clickable links as hoped for, or the old plain text display of

https://blah.com/etc

I now have html tags enclosing the links with the huge ugly URL being truncated in what’s displayed -

<a href=https://blah.com/etc for a very very very long time>https://blah.com/etc trunc...</a>

so close, but not quite. Any ideas?


Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Oh. Well, look at that.
I’ll add this info to the wiki now.
Thanks!
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

-----Original Message-----
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On
Behalf
Of Ruslan Zakirov
Sent: Thursday, December 04, 2008 6:38 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Clickable links for 3.8.1?

Look at Active_MakeClicky in RT’s config. Please, update the wiki
page.

<> >Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to
reference
paths/files for 3.4 that don’t exist in 3.8.x. Anyone have an >update
to
this method? I’m generating tickets from a system that sends an
email
alert that contains multiple links to affected systems, and agents
will
need (and are already quite used to) being able to pull up the info

directly. The URLs are also quite long and ugly and break across
multiple >lines: copy/paste isn’t a good solution.

Following the directions on the wiki there better (understanding
them on
the third read or so…) realized I have to MAKE a file called default
in
that path. OK, fine; I created that path and stuck the final code
block
(‘improved version’) in it.

RT is not broken - works in all respects AFAIK so far - but instead
of
clickable links as hoped for, or the old plain text display of

https://blah.com/etc

I now have html tags enclosing the links with the huge ugly URL
being

Robert Munsch.vcf (141 Bytes)