Clean install of rt4.2 and rtir 3.0 on cent6.4. "Can't wrap non-existent subroutine RT::Queue::HasRight" error upon start of rt-server

RTIR
1

Centos 6.4 patched.
Perl v5.10.1

RT 4.2 installs and runs without a hitch. I get the following error after I successfully “perl Makefile.PL”, resolve dependencies and “make install && make initdb”

/usr/local/rt4/sbin/rt-server

[29246] [Tue Oct 29 19:33:18 2013] [critical]: Can’t wrap non-existent subroutine RT::Queue::HasRight at /usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line 730. (/usr/local/rt4/sbin/…/lib/RT.pm:391)
Can’t wrap non-existent subroutine RT::Queue::HasRight at /usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line 730.

I’m getting the above error after including the RT::IR plugin in RT_SiteConfig.pm

This is a clean install of both rt 4.2 and rtir 3.0.

Any suggestions?

Your help is appreciated, thank you.

Mark Christian

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2

Centos 6.4 patched.
Perl v5.10.1

RT 4.2 installs and runs without a hitch. I get the following error after I successfully “perl Makefile.PL”, resolve dependencies and “make install && make initdb”

/usr/local/rt4/sbin/rt-server

[29246] [Tue Oct 29 19:33:18 2013] [critical]: Can’t wrap non-existent subroutine RT::Queue::HasRight at /usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line 730. (/usr/local/rt4/sbin/…/lib/RT.pm:391)
Can’t wrap non-existent subroutine RT::Queue::HasRight at /usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line 730.

I’m getting the above error after including the RT::IR plugin in RT_SiteConfig.pm

This is a clean install of both rt 4.2 and rtir 3.0.

Any suggestions?

RTIR 3.0 only runs on RT 4.0.x for x >= 14, so you want RT 4.0.18.

3

I’m getting the same error. Has anyone figured out what the fix is?

Mark Christian <MCHRISTI@…> writes:

Centos 6.4 patched.
Perl v5.10.1

RT 4.2 installs and runs without a hitch. I get the following error after
I successfully “perl
Makefile.PL”, resolve dependencies and “make install && make initdb”

/usr/local/rt4/sbin/rt-server

[29246] [Tue Oct 29 19:33:18 2013] [critical]: Can’t wrap non-existent
subroutine RT::Queue::HasRight
at /usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line

  1. (/usr/local/rt4/sbin/…/lib/RT.pm:391)

Can’t wrap non-existent subroutine RT::Queue::HasRight at
/usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line

I’m getting the above error after including the RT::IR plugin in
RT_SiteConfig.pm

This is a clean install of both rt 4.2 and rtir 3.0.

Any suggestions?

Your help is appreciated, thank you.

Mark Christian

Confidentiality Notice.
This message may contain information that is confidential or otherwise
protected from disclosure. If you
are not the intended recipient, you are hereby notified that any use,
disclosure, dissemination,
distribution, or copying of this message, or any attachments, is
strictly prohibited. If you have
received this message in error, please advise the sender by reply e-mail,
and delete the message and any

4

RTIR 3.0 is incompatible with RT 4.2, instead use RT 4.0x. At least that was the case a few months ago.From: Brian [bhardy.security@gmail.commailto:bhardy.security@gmail.com]
Sent: Thursday, January 23, 2014 07:25 PM Pacific Standard Time
To: rtir@lists.bestpractical.com
Subject: Re: [Rtir] clean install of rt4.2 and rtir 3.0 on cent6.4. “Can’t wrap non-existent subroutine RT::Queue::HasRight” error upon start of rt-server

I’m getting the same error. Has anyone figured out what the fix is?

Mark Christian <MCHRISTI@…> writes:

Centos 6.4 patched.
Perl v5.10.1

RT 4.2 installs and runs without a hitch. I get the following error after
I successfully “perl
Makefile.PL”, resolve dependencies and “make install && make initdb”

/usr/local/rt4/sbin/rt-server

[29246] [Tue Oct 29 19:33:18 2013] [critical]: Can’t wrap non-existent
subroutine RT::Queue::HasRight
at /usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line

  1. (/usr/local/rt4/sbin/…/lib/RT.pm:391)

Can’t wrap non-existent subroutine RT::Queue::HasRight at
/usr/local/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 712
Compilation failed in require at /usr/local/rt4/sbin/…/lib/RT.pm line

I’m getting the above error after including the RT::IR plugin in
RT_SiteConfig.pm

This is a clean install of both rt 4.2 and rtir 3.0.

Any suggestions?

Your help is appreciated, thank you.

Mark Christian

Confidentiality Notice.
This message may contain information that is confidential or otherwise
protected from disclosure. If you
are not the intended recipient, you are hereby notified that any use,
disclosure, dissemination,
distribution, or copying of this message, or any attachments, is
strictly prohibited. If you have
received this message in error, please advise the sender by reply e-mail,
and delete the message and any
attachments. Thank you.

Confidentiality Notice.
This message may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution, or copying of this message, or any attachments, is strictly prohibited. If you have received this message in error, please advise the sender by reply e-mail, and delete the message and any attachments. Thank you.