Dear all,
as described on the below Citrix thread https://discussions.citrix.com/topic/388949-secure-mail-and-request-tracker-rt-formatting-issues/, we are facing a quite annoying issue with mail coming to RT from Citrix Secure Web losing the newline / line breaks and everything appears as a single line of text.
Digging further into this, it seems that base64 encoding is not properly handled by RT.
When Outlook sends the email to RT, we get the following:
The Plain Text part
Content-Transfer-Encoding: 7bit
content-type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Content-Length: 31
The HTML part
Content-Transfer-Encoding: quoted-printable
content-type: text/html; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Content-Length: 1962
In both cases, the line breaks are properly shown.
When sending from Citrix this is what we get:
The Plain Text part:
content-type: text/plain; charset=“utf-8”
Content-Transfer-Encoding: base64
X-RT-Original-Encoding: utf-8
Content-Length: 11
The HTML part
Content-Transfer-Encoding: base64
content-type: text/html; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Content-Length: 296
The issue is only present on the Plain Text version of Citrix where no newlines are shown and all text comes in a single line.
We have updated MIME::x to the latest versions.
Any ideas?