Chronological descending order

RTIR
1

Hi there,

First of all I would like to thank Best Practical Solutions for making
RTIR. We have been using it for a couple of years now and are quite
happy with it.

But… There’s always a but. :slight_smile:

We would like to change the comment/correspondence order on Incident
Requests and Incidents. That is, at the moment they are sorted in a
chronological ascending order but we would like to have them in
descending order, so we get the newest comments at the top.

We have googled, read manuals, looked through the preferences, changed
bits of the code, but we just can’t seem to manage to get it done. So…
Any ideas on how to do it, if possible at all?

Jesper S. Jensen
Basisnet og Sikkerhed
Uni-C - �rhus, Danmark
+45 8937-6666

2

We would like to change the comment/correspondence order on Incident
Requests and Incidents. That is, at the moment they are sorted in a
chronological ascending order but we would like to have them in
descending order, so we get the newest comments at the top.

We have googled, read manuals, looked through the preferences, changed
bits of the code, but we just can’t seem to manage to get it done. So…
Any ideas on how to do it, if possible at all?

I’ve no idea which version you are using, but we’re running one of
the betas based on RT 3.7.21, which makes this a user preference.
(RT Home->Preferences->Other->Ticket display)

/ol
-=- Otmar Lendl – ol@bofh.priv.at -=-

3

Otmar Lendl wrote:

I’ve no idea which version you are using, but we’re running one of
the betas based on RT 3.7.21, which makes this a user preference.
(RT Home->Preferences->Other->Ticket display)

We are using RT 3.5.4, and there is no “Other” in the Preferences. :frowning:

Guess it’s time to consider updating our RT/RTIR installation.

Jesper S. Jensen
Basisnet og Sikkerhed
Uni-C - �rhus, Danmark
+45 8937-6666