Earlier this week, I upgraded to RT 4.0.7 from 4.0.2. Ever since that upgrade, we have noticed that tickets created from HTML email do not show the body content of the email when clicked on. Plain text emails display just fine.
Of course, if I click on the Reply link, the body content of the ticket shows up just fine for quoting - and since all further communication is done via plain text email, all further ticket correspondence works as expected.
A second problem - in Chrome for Windows, widget icons (the arrows next to menus Home, Tickets, Tools, etc) as well as the menu rollup icons, are missing. It works in Firefox and IE. It also works on Chrome for Mac. I can see in the Apache logs that those images are being requested and served OK - I can even navigate to the image URL and see it fine in Chrome.
I’m running RT on CentOS 6.3, with all the latest patches. SELinux is disabled. I can’t find any errors in any of the Apache logs to indicate where to even BEGIN to look for a solution, so I’m hoping someone on the list might have some ideas.