Does anyone know if it is possible to have a ticket generated with dependent
tickets placed in specific queues.
Ex. Ticket is generated via a website which will send the email to RT
Lets say this request requires a quote for equipment, and a
quote for data lines.
The ticket would have number ex: 11141 but there would be 2 children
tickets that are placed in the (ticket 11141_1) EquipmentQuote Queue and
(ticket 11141_2) DataLineQuote Queue respectively. It would be great if the
child tickets were a sub number of the Parent.
If anyone has any suggestions I would love to hear from you.