Chart timeworked per worker in RT 4.4.2

ktm 2017-10-27 20:35:31 UTC #1

Hi,

How do you generate a report for the time worked broken down by all of the people who updated the ticket? All I can find appears to be just the “TimeWorked” and not the per User TimeWorked.

Regards,
Ken

KKK02 2017-11-08 05:24:17 UTC #2

Hi ktm,

I am also looking this feature in RT 4.4.1.

ktm 2018-01-26 23:17:30 UTC #3

Hi,

Asking again. Does anyone know how to generate this type of report, either within RT or using SQL if required? How is the data stored in the system? I can figure out how to gather the info once I know that. Pointers to code locations would be great!

Regards,
Ken

ktm 2018-04-10 16:11:48 UTC #4

Hi,

Just an update. I did find the extension RT-Extension-ActivityReports and it does generate this type of report. I am still testing it to see if it will meet our needs.

Regards,
Ken