Character problem during forwarding of a ticket

Hi there,
While “replying” and “doing CC or BCC” of a ticket there are not any
character encoding problems.On the other hand, while forwarding a message
"Turkish character" problem occurs…

I have added the mail header part of both occurences (i.e mail header of a
CC ticket and forwarded ticket)

How can I solve this problem? Please help me…

Thank you…


with_error.txt (7.26 KB)

without_error.txt (2.97 KB)