The modify ticket portal of the Metadata provides three fields that offer the selection of Minutes or Hours.
Time Estimated
Time Worked
Time Left
Our development cycle is often days. How can I add the option Days to this pull down selection list?
[ARC]http://www.arcproductions.com/
Ray Corbett Technology Projects Manager
p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com
The modify ticket portal of the Metadata provides three fields that offer the selection of
Minutes or Hours.. Time Estimated
. Time Worked
. Time LeftOur development cycle is often days. How can I add the option Days to this pull down
selection list?
The easy part is teaching Elements/EditTimeValue and
Elements/SelectTimeUnits how to list Days in that dropdown.
The fun part will be teaching the PreprocessTimeUpdates code in
RT::Interface::Web how to handle it and the render code and tweaking
the user preference to show days also.
This is probably easier to do as a patch you try to convince core to
take than a standalone extension.
-kevin
Kevin,
Would the reports from searches report in minutes or days? What about 1/2
days, etc?
KennOn Mon, Mar 11, 2013 at 11:40 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Fri, Mar 08, 2013 at 03:20:00PM +0000, Raymond Corbett wrote:
The modify ticket portal of the Metadata provides three fields that
offer the selection of
Minutes or Hours.. Time Estimated
. Time Worked
. Time LeftOur development cycle is often days. How can I add the option Days
to this pull down
selection list?The easy part is teaching Elements/EditTimeValue and
Elements/SelectTimeUnits how to list Days in that dropdown.The fun part will be teaching the PreprocessTimeUpdates code in
RT::Interface::Web how to handle it and the render code and tweaking
the user preference to show days also.This is probably easier to do as a patch you try to convince core to
take than a standalone extension.-kevin
–
RT training in Amsterdam, March 20-21:
http://bestpractical.com/services/training.htmlHelp improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
Would the reports from searches report in minutes or days? What about 1/2 days, etc?
Automatically? None of that would happen. All of this requires code
and I stopped digging after looking at the complexity of merely
editing in days.
-kevin> On Mon, Mar 11, 2013 at 11:40 AM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:
On Fri, Mar 08, 2013 at 03:20:00PM +0000, Raymond Corbett wrote: > The modify ticket portal of the Metadata provides three fields that offer the selection of > Minutes or Hours. > > . Time Estimated > . Time Worked > . Time Left > > Our development cycle is often days. How can I add the option Days to this pull down > selection list? The easy part is teaching Elements/EditTimeValue and Elements/SelectTimeUnits how to list Days in that dropdown. The fun part will be teaching the PreprocessTimeUpdates code in RT::Interface::Web how to handle it and the render code and tweaking the user preference to show days also. This is probably easier to do as a patch you try to convince core to take than a standalone extension.