Changing Time Fields to Days

RT Users
#1

The modify ticket portal of the Metadata provides three fields that offer the selection of Minutes or Hours.

  •     Time Estimated

  •     Time Worked

  •     Time Left

Our development cycle is often days. How can I add the option Days to this pull down selection list?

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Ray Corbett Technology Projects Manager

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#2

The modify ticket portal of the Metadata provides three fields that offer the selection of
Minutes or Hours.

. Time Estimated
. Time Worked
. Time Left

Our development cycle is often days. How can I add the option Days to this pull down
selection list?

The easy part is teaching Elements/EditTimeValue and
Elements/SelectTimeUnits how to list Days in that dropdown.

The fun part will be teaching the PreprocessTimeUpdates code in
RT::Interface::Web how to handle it and the render code and tweaking
the user preference to show days also.

This is probably easier to do as a patch you try to convince core to
take than a standalone extension.

-kevin

#3

Kevin,

Would the reports from searches report in minutes or days? What about 1/2
days, etc?

KennOn Mon, Mar 11, 2013 at 11:40 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Fri, Mar 08, 2013 at 03:20:00PM +0000, Raymond Corbett wrote:

The modify ticket portal of the Metadata provides three fields that
offer the selection of
Minutes or Hours.

. Time Estimated
. Time Worked
. Time Left

Our development cycle is often days. How can I add the option Days
to this pull down
selection list?

The easy part is teaching Elements/EditTimeValue and
Elements/SelectTimeUnits how to list Days in that dropdown.

The fun part will be teaching the PreprocessTimeUpdates code in
RT::Interface::Web how to handle it and the render code and tweaking
the user preference to show days also.

This is probably easier to do as a patch you try to convince core to
take than a standalone extension.

-kevin

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#4

Would the reports from searches report in minutes or days? What about 1/2 days, etc?

Automatically? None of that would happen. All of this requires code
and I stopped digging after looking at the complexity of merely
editing in days.

-kevin> On Mon, Mar 11, 2013 at 11:40 AM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:

 On Fri, Mar 08, 2013 at 03:20:00PM +0000, Raymond Corbett wrote:
 > The modify ticket portal of the Metadata provides three fields that offer the selection of
 > Minutes or Hours.
 >
 > . Time Estimated
 > . Time Worked
 > . Time Left
 >
 > Our development cycle is often days. How can I add the option Days to this pull down
 > selection list?

 The easy part is teaching Elements/EditTimeValue and
 Elements/SelectTimeUnits how to list Days in that dropdown.

 The fun part will be teaching the PreprocessTimeUpdates code in
 RT::Interface::Web how to handle it and the render code and tweaking
 the user preference to show days also.

 This is probably easier to do as a patch you try to convince core to
 take than a standalone extension.