Changing ticket owner

Hi. I read from RT’s wiki that some rights are needed for an RT user to
change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless
I grant the SuperUser right, RT doesn’t let my users change a ticket’s
owner.
I have tried to grant all rights but SuperUser to a user and still nothing.

Any idea how to solve this?
Thanks in advance

Regads,
Houcem

Hi. I read from RT’s wiki that some rights are needed for an RT user to
change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless
I grant the SuperUser right, RT doesn’t let my users change a ticket’s
owner.
I have tried to grant all rights but SuperUser to a user and still nothing.

I want this non-superUser to be able to change ticket ownership to a
superUser. Is that possible with RT?

Any idea how to solve this?
Thanks in advance


Regads,
Houcem

Regads,
Houcem

Hi. I read from RT’s wiki that some rights are needed for an RT user to change the owner of a
ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn’t
let my users change a ticket’s owner.
I have tried to grant all rights but SuperUser to a user and still nothing.
Any idea how to solve this?

You can Take or Steal a ticket and then reassign it
You may need to grant those rights also.
SuperUser is not required to change an owner.

If this does not work, you need to explain what “doesn’t let” and
"still nothing" mean.

-kevin

Hi. I read from RT’s wiki that some rights are needed for an RT user
to change the owner of a
ticket (ownTicket, modifyTicket, etc). However, unless I grant the
SuperUser right, RT doesn’t
let my users change a ticket’s owner.
I have tried to grant all rights but SuperUser to a user and still
nothing.
Any idea how to solve this?

You can Take or Steal a ticket and then reassign it
You may need to grant those rights also.
SuperUser is not required to change an owner.

If this does not work, you need to explain what “doesn’t let” and
"still nothing" mean.

Thanks Kevin, I granted some “additional permissions” to my SuperUser and
"it worked" :slight_smile:

-kevin

Regads,
Houcem