Changing the Site ID

RT Users
1

Hi. As I’m sure you’ve heard before, “I’m new to RT”, and I’m emailing cause
I have a little problem :slight_smile:

How on earth do I change the Site ID? I’ve tried changing $rtname and
$Organization in the SiteConfig file, but that doesn’t seem to work. I can’t
find anywhere in those config file(s) that looks like it might be what I’m
after, and the web based configuration interface doesn’t seem to have any
options regarding it either. I’m sure I’m just missing something obvious,
and that I’m punishingly stupid, but if anyone could point me in the right
direction, it would be greatly appreciated :slight_smile:

Thanks for your time.

2

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Hello Cameron,
I am not sure what You refer to by ‘Site ID’, since this is not a term
I know from RT. But one important thing is that alot of new users get
caught by the fact that You have to stop and start apache before any
changes get applied to a running RT instance. Most distributions do not
stop and start apache if You do a ‘restart’.

Regards,
Harald
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3

Hi. As I’m sure you’ve heard before, “I’m new to RT”, and I’m emailing cause
I have a little problem :slight_smile:

How on earth do I change the Site ID? I’ve tried changing $rtname and
$Organization in the SiteConfig file, but that doesn’t seem to work. I can’t
find anywhere in those config file(s) that looks like it might be what I’m
after, and the web based configuration interface doesn’t seem to have any
options regarding it either. I’m sure I’m just missing something obvious,
and that I’m punishingly stupid, but if anyone could point me in the right
direction, it would be greatly appreciated :slight_smile:

$rtname should do it. Stop/start apache and voila!
However, if you had dome tickets that were created while $rtname == oldname,
then you may not be able to change those, iirc.

    cheers
   - wash

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