Changing the RT instance name

Hi.

I’ve looked through the Wiki and Googled (wish the mailing list archives
had an obvious search capability), but cannot find the answer to my
question.

When our RT instance was created, they entered the IP address for the
instance name. Obviously, this is not what we want to roll out into the
world.

However, we have put some time into this install and hate to start over.

Is changing the instance name as easy as just dinking the config file?
It seems too easy, so I wanted to ask before I blow everything up.

This is on a Linux Debian box with MySQL.

Thanks,
Sam

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

++ 29/04/05 12:32 -0400 - Samuel P Howard:

Is changing the instance name as easy as just dinking the config file?
It seems too easy, so I wanted to ask before I blow everything up.

It is - i guess. However, one thing should be noted: as soon you have
changed the name RT won’t be able to recognize replies to old tickets
and find the correct ticket number to attach the e-mail to. The name is
used in the subject of outgoing e-mails to identify replies to them.


Rejo Zenger rejo@rz.xs4all.nl - http://rejo.zenger.nl - PGP 0x75FC50F3
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.2 (GNU/Linux)

iD8DBQFCj7EVHa9Q5nX8UPMRAq1KAJ4hNzen3GISl2UtNqHVsR2z5z1uzwCfe9KY
c5SaJEzCjzk0tmu+G4z042E=
=K8g/
-----END PGP SIGNATURE-----

Rejo Zenger wrote:

It is - i guess. However, one thing should be noted: as soon you have
changed the name RT won’t be able to recognize replies to old tickets
and find the correct ticket number to attach the e-mail to. The name is
used in the subject of outgoing e-mails to identify replies to them.

This is fairly easy to work around. Modify lib/RT/EmailParser.pm to
accept the old $rtname as well as the new:

http://lists.bestpractical.com/pipermail/rt-users/2003-August/016332.html

Alternately, you could use something like procmail to modify the Subject
header of incoming messages before they’re passed to rt-mailgate.

Josh

changed the name RT won’t be able to recognize replies to old tickets
and find the correct ticket number to attach the e-mail to. The name is
used in the subject of outgoing e-mails to identify replies to them.

This is fairly easy to work around. Modify lib/RT/EmailParser.pm to
accept the old $rtname as well as the new:

Note also that RT 3.4.2 has code to let you do that from the config
file.