Changing the mail sender


I am trying to setup my RT so that when there is a ticket created in the
particular queue (let’s say general) an e-mail will be shoot out to a
particular person (let’s say I already set a
“Administrative Cc” in that particular queue and set a scrips to shoot
out an e-mail when there is a new ticket created in that queue.

The problem is sender of the e-mail is always Is it possible to change the sender to
something else like

Thanks for all your help.