Hi,
I am trying to setup my RT so that when there is a ticket created in the
particular queue (let’s say general) an e-mail will be shoot out to a
particular person (let’s say support@somecompany.com). I already set a
“Administrative Cc” in that particular queue and set a scrips to shoot
out an e-mail when there is a new ticket created in that queue.
The problem is sender of the e-mail is always
daemon@somelocaldomain.com. Is it possible to change the sender to
something else like rt@somecompany.com?
Thanks for all your help.
Regards,
Daniel