Changing the look and feel of RT tickets

Hi all,

I am using centos 4.3 and RT3.6.5. I want to change the look and feel of the
tickets color’s row by row. Where we have to change and how we have to
change. I want to keep maroon color and other color in tickets row by row.
How can I do it, please give me the solution…

Thanks!!!

With Regards,

Krishna Prasad

CSSOn 11/2/07, Krishna Prasad krishna.prasad@spartanlabs.com wrote:

Hi all,

I am using centos 4.3 and RT3.6.5. I want to change the look and feel of the
tickets color’s row by row. Where we have to change and how we have to
change. I want to keep maroon color and other color in tickets row by row.
How can I do it, please give me the solution….

Thanks!!!

With Regards,

Krishna Prasad


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Best regards, Ruslan.

I am using centos 4.3 and RT3.6.5. I want to change the look and feel of the
tickets color’s row by row. Where we have to change and how we have to
change. I want to keep maroon color and other color in tickets row by row.
How can I do it, please give me the solution…

Krishna,

You need to dig in and modify the CSS files to change the look of the RT web interface. I don’t know how you installed RT, but on my system (Ubuntu Linux) those files are in /usr/local/rt3/share/html/NoAuth/css/3.5-default/

The RT html output is pretty thoroughly marked up with divs, making it possible to have fairly fine-grained control of how everything looks. I would recommend the Firefox Web Developer extension

for a quick way to identify how the divs are arranged. If you’re not familiar with CSS then you’ll need to track down some additional resources. More substantial modifications to the web interface require overriding some of the default mason components. See the following wiki page for more information on that.

http://wiki.bestpractical.com/view/CleanlyCustomizeRT

BTW, it’s probably not terribly useful to send mail directly to Jesse, Ruslan, or the rt-users-request address. Post your questions here, and you’ll have the best chance of a reply.

-Tim

Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

Tim Wilson wrote:>>>> On Fri, Nov 2, 2007 at 3:26 AM, in message 20071102082649.1165F4D8048@diesel.bestpractical.com, “Krishna Prasad” krishna.prasad@spartanlabs.com wrote:

I am using centos 4.3 and RT3.6.5. I want to change the look and feel of the
tickets color’s row by row. Where we have to change and how we have to
change. I want to keep maroon color and other color in tickets row by row.
How can I do it, please give me the solution…

Krishna,

You need to dig in and modify the CSS files to change the look of the RT web interface. I don’t know how you installed RT, but on my system (Ubuntu Linux) those files are in /usr/local/rt3/share/html/NoAuth/css/3.5-default/

The RT html output is pretty thoroughly marked up with divs, making it possible to have fairly fine-grained control of how everything looks. I would recommend the Firefox Web Developer extension

Web Developer – Get this Extension for 🦊 Firefox (en-US)

for a quick way to identify how the divs are arranged. If you’re not familiar with CSS then you’ll need to track down some additional resources. More substantial modifications to the web interface require overriding some of the default mason components. See the following wiki page for more information on that.

CleanlyCustomizeRT - Request Tracker Wiki

BTW, it’s probably not terribly useful to send mail directly to Jesse, Ruslan, or the rt-users-request address. Post your questions here, and you’ll have the best chance of a reply.

-Tim

– Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

You can create your own look-and-feel and put it under rt_root/local, so
it’s more maintainable. I created an
rt_root/local/html/NoAuth/css/Local directory, copied all the
3.5-default .css files into it, and modified them to my liking, then set
$WebDefaultStylesheet to ‘Local’–it works.

Karl

Karl Boyken, system administrator
karl-boyken@uiowa.edu
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice)
319-335-3668 (fax)

smime.p7s (3.18 KB)

Karl,

Is that last step really necessary? I’m overriding a style sheet in my case simply by placing it in rt_root/local/html/NoAuth/css/ and taking advantage of RT’s normal overriding feature. I didn’t need to change the RT_SiteConfig.

-Tim

Karl Boyken boyken@divms.uiowa.edu 11/02/07 9:37 AM >>>

You can create your own look-and-feel and put it under rt_root/local, so
it’s more maintainable. I created an
rt_root/local/html/NoAuth/css/Local directory, copied all the
3.5-default .css files into it, and modified them to my liking, then set
$WebDefaultStylesheet to ‘Local’–it works.

Karl

Karl Boyken, system administrator
karl-boyken@uiowa.edu
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice)
319-335-3668 (fax)

Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

Tim Wilson wrote:

Karl,

Is that last step really necessary? I’m overriding a style sheet in my case simply by placing it in rt_root/local/html/NoAuth/css/ and taking advantage of RT’s normal overriding feature. I didn’t need to change the RT_SiteConfig.

-Tim

Karl Boyken boyken@divms.uiowa.edu 11/02/07 9:37 AM >>>

You can create your own look-and-feel and put it under rt_root/local, so
it’s more maintainable. I created an
rt_root/local/html/NoAuth/css/Local directory, copied all the
3.5-default .css files into it, and modified them to my liking, then set
$WebDefaultStylesheet to ‘Local’–it works.

Karl

Tim, I didn’t try that. It’s probably not necessary, unless you want to
give your own unique set of .css files a different name than the RT
defaults. Thanks for the tip.

Karl

Karl Boyken, system administrator
karl-boyken@uiowa.edu
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice)
319-335-3668 (fax)

smime.p7s (3.18 KB)