Changing the Instance Name

RT Users
1

Hello all,

is it possible to change the RT instance name (the “your.domain” part in
the top left hand corner “RT for your.domain”)?

Can it be done at all or would you have to do a reinstall?

What do you have to watch

  • if it’s a virgin RT (no tickets created yet)?
  • if there are only closed tickets?
  • if there are open tickets?

If this is mentioned on the wiki, the list or the docs: Sorry, but I
haven’t found it. Please point me in the right direction.

Thanks,
Michael

2

Hello all,

is it possible to change the RT instance name (the “your.domain” part in
the top left hand corner “RT for your.domain”)?

Can it be done at all or would you have to do a reinstall?

What do you have to watch

  • if it’s a virgin RT (no tickets created yet)?
    just change rtname config option.
  • if there are only closed tickets?
  • if there are open tickets?
    if there is tickets in the db then you want to change Links table.

also you need email filter that rewrite subjects or hack EmailParser a
little to understand old value for some time, because people would be
getting errors if they send messages with old rtname in the subject.

If this is mentioned on the wiki, the list or the docs: Sorry, but I
haven’t found it. Please point me in the right direction.

Thanks,
Michael

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Best regards, Ruslan.

3

Thanks, Ruslan!

Michael

Ruslan Zakirov wrote:> On 3/20/06, Michael Ionescu mhi@porsche.de wrote:

Hello all,

is it possible to change the RT instance name (the “your.domain” part in
the top left hand corner “RT for your.domain”)?

Can it be done at all or would you have to do a reinstall?

What do you have to watch

  • if it’s a virgin RT (no tickets created yet)?

just change rtname config option.

  • if there are only closed tickets?
  • if there are open tickets?

if there is tickets in the db then you want to change Links table.

also you need email filter that rewrite subjects or hack EmailParser a
little to understand old value for some time, because people would be
getting errors if they send messages with old rtname in the subject.

If this is mentioned on the wiki, the list or the docs: Sorry, but I
haven’t found it. Please point me in the right direction.

Thanks,
Michael

–
Best regards, Ruslan.