Changing Text on RT Login Page

RT Users
1

Hi,

We just moved a bunch of users to an RT instance that uses LDAP
authentication, as opposed to RT-specific passwords. Some of our
users don’t read our announcement e-mails (imagine that…) and are
trying to log in using their old RT-specific password, which is
causing them to send e-mails asking why they can’t log in.

What’s the “official” way to modify the login page’s HTML to include
some information about using their LDAP password?

Tim Gustafson
tjg@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A

2

Hi,

We just moved a bunch of users to an RT instance that uses LDAP
authentication, as opposed to RT-specific passwords. Some of our
users don’t read our announcement e-mails (imagine that…) and are
trying to log in using their old RT-specific password, which is
causing them to send e-mails asking why they can’t log in.

What’s the “official” way to modify the login page’s HTML to include
some information about using their LDAP password?

Callbacks.

There are a couple of ways, callbacks and local overrides. Callbacks
are more flexible and allow upgrades to continue to occur without
impediment.

https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html

In share/html/Elements/Login there are a few callbacks:

$ grep -i callback share/html/Elements/Login
% $m->callback( %ARGS, CallbackName => ‘Header’ );
% $m->callback( %ARGS, CallbackName => ‘BeforeForm’ );
%# Give callbacks a chance to add more control elements
% $m->callback( %ARGS );
% $m->callback( %ARGS, CallbackName => ‘AfterForm’ );

-m