Changing subject line of tickets

RT Users
1

Hi *,

One question.
How I can change subject line of tickets from now on?
I know that this can be done by “hacking” /lib/RT/Action/Sendmail.pm but
there are still a lot of tickets with status “new” and “open” and I think “hacking” will harm those tickets.

Any ideas?
Thanks in advance.

Best,
Eduard

2

Hi *,

One question.
How I can change subject line of tickets from now on?
I know that this can be done by “hacking” /lib/RT/Action/Sendmail.pm but
there are still a lot of tickets with status “new” and “open” and I think
“hacking” will harm those tickets.

Any ideas?

Be more specific. Subject on incoming mail? Outgoing mail? Subject
on tickets being submitted to a specific queue? All queues?

Andy Harrison

3

I found the solution, thanks Ruslan!

Solution: put following lines in every template you needSubject: “MyNewSubject” {$Ticket->Subject}
(keeping original subject as well)

or
Subject: [{$rtname} #{$Ticket->id}] “MyNewSubject” {$Ticket->Subject}

Best,
Eduard

From: “Andy Harrison” aharrison@gmail.com
To: “Eduard Rushanian” erushany@armdev.am
Cc: rt-users@lists.bestpractical.com
Sent: Friday, December 10, 2004 5:47 PM
Subject: Re: [rt-users] Changing subject line of tickets

Hi *,

One question.
How I can change subject line of tickets from now on?
I know that this can be done by “hacking” /lib/RT/Action/Sendmail.pm but
there are still a lot of tickets with status “new” and “open” and I
think
“hacking” will harm those tickets.

Any ideas?

Be more specific. Subject on incoming mail? Outgoing mail? Subject
on tickets being submitted to a specific queue? All queues?

–
Andy Harrison