Using the default scrips, status changes come across as:
[mysite #1234] Status Changed to: open
How can I insert the subject in there? And possibly the last update in the
ticket in the body of the email? Is that something I can do in the scrip or
is that a code change I have to hunt for?
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann
You’d do that by changing the Template used for status change notification…On Tue, Sep 25, 2001 at 10:40:02AM -0700, matthew zeier wrote:
Using the default scrips, status changes come across as:
[mysite #1234] Status Changed to: open
How can I insert the subject in there? And possibly the last update in the
ticket in the body of the email? Is that something I can do in the scrip or
is that a code change I have to hunt for?–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann
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