Changing starting ticket number

RT Users
1

We are finally up, but we are moving from a different help desk to
this current one. Is there a way for us to start the ticket numbers at
the numbers where we left off at?

Thanks,

Charlie

2

http://wiki.bestpractical.com/view/SetStartingIdOn Wed, Sep 17, 2008 at 2:05 AM, Charlie Reddington charlie.reddington@gmail.com wrote:

We are finally up, but we are moving from a different help desk to
this current one. Is there a way for us to start the ticket numbers at
the numbers where we left off at?

Thanks,

Charlie

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Best regards, Ruslan.

3

Hi, i’m trying to change the starting ticket number to a higher number.
I have a RT 4.4.3 brand new installation on a Centos 7 using the Centos installation guide from the wiki.

I’m issuing these commands:

sudo -u postgres psql - to enter the posgres shell and enter the password to authenticate

then I issue

postgres=# SELECT setval(‘tickets_id_seq’, 20800);

and get this error

ERROR: relation “tickets_id_seq” does not exist
LINE 1: SELECT setval(‘tickets_id_seq’, 20800);
^
postgres=#

Would you guys be able to help interpret this?