I’m trying to find this for a while, but it seems any help or
experiences regarding this are non-existing, which I hardly believe it
could be possible nowadays
I would need to change my ticket ID shape from current [rtname #0000] to
something more simple and obvious. Preferred would form would be
something like rtname-0000. That means basically same as it is, just
without  brackets, spaces and #. Just plane rtname followed by dash
and ticket id number.
I’m sure it can be done, but no matter how much I try and search, I
don’t find way how to do it.
I would really appreciate some help and hints how to do this.
PS: I know changing this, would break all connections of new
tickets/replies to old tickets with existing tickets, but I’m fine with
Thanks for help!
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