Changing resolve (stalled) status to open

Hello,

Is it possible to change automatically resolved message status if requestor
replied to that resolved message?

Thanks.
Ludek.

RT 1.0.x does that. RT 2.0.0 doesn’t unless the user has ACLS to modify the ticket. This will be fixed in 2.0.1On Fri, Jul 06, 2001 at 12:08:02PM +0200, Ludek Mokry wrote:

Hello,

Is it possible to change automatically resolved message status if requestor
replied to that resolved message?

Thanks.
Ludek.


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