Changing resolve default to "reply to request"

RT Users
1

Amigos,

Hi!!

When I click on Resolve, the Update Type dropdown defaults to “Comments(Not Sent to requestors)”. However I want it to default to Reply to Requestors.

If someone could point me where I can change this, I’d highly appreciate it!!

Warmest Regards,
JP.

2

In /share/html/Ticket/Elements/Tabs, search for the
part where it says title => loc(‘Resolve’), (which, in my code, is
$actions->{‘B’}), and change it from Action=Comment to Action=Respond in
the Update.html URL.

Eric Schultz
United Online

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of JP
ChilumulaSent: Monday, April 24, 2006 10:55 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] changing resolve default to “reply to
request”

Amigos,

Hi!!

When I click on Resolve, the Update Type dropdown defaults to

“Comments(Not Sent to requestors)”. However I want it to default to
Reply to Requestors.

If someone could point me where I can change this, I'd highly

appreciate it!!

Warmest Regards,
JP.
1 Like
3

Eric,

That worked!! Thanks so much!!

Regards,
JP.“Schultz, Eric” ESchultz@corp.untd.com wrote: In
/share/html/Ticket/Elements/Tabs, search for the
part where it says title => loc(‘Resolve’), (which, in my code, is
$actions->{‘B’}), and change it from Action=Comment to Action=Respond in
the Update.html URL.

Eric Schultz
United Online

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of JP
Chilumula
Sent: Monday, April 24, 2006 10:55 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] changing resolve default to “reply to
request”

Amigos,

Hi!!

When I click on Resolve, the Update Type dropdown defaults to
“Comments(Not Sent to requestors)”. However I want it to default to
Reply to Requestors.

If someone could point me where I can change this, I’d highly
appreciate it!!

Warmest Regards,
JP.