Changing Password for user

RT Users
1

Dear All,

How do we allow users to change their password? I am using 3.6.5 version. Is
there any option that needs to be enabled? I have searched but haven’t had
any luck.

Yogesh

2

I could not find an option in 3.6.5 to allow users to change their own
passwords. Unfortunately, I had to do it for them as an administrator.
However, I found that in 3.6.6 and 3.8 beta 2, users now can change their
own passwords.

Elbert Lai

Network Operations Manager

Itiva Networks

530 Lytton Ave

2nd Floor

Palo Alto, CA 94301

650-521-3403 (cell)

650-560-6125 (fax)

elbertlai@itiva.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of IT GUY
Sent: Wednesday, May 21, 2008 12:32 AM
To: RT users
Subject: [rt-users] Changing Password for user

Dear All,

How do we allow users to change their password? I am using 3.6.5 version. Is
there any option that needs to be enabled? I have searched but haven’t had
any luck.

Yogesh

3

Give them the right ModifySelf.

IT GUY schrieb:

4

I just looked again at my rt installations’ setups, and I can’t find the
option to change the password at the moment. I thought it was under
preferences, but I could be mistaken. Looking at email, it looks like
Benjamin Weser has a suggestion as well.

Elbert Lai

Network Operations Manager

Itiva Networks

530 Lytton Ave

2nd Floor

Palo Alto, CA 94301

650-521-3403 (cell)

650-560-6125 (fax)

elbertlai@itiva.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of IT GUY
Sent: Wednesday, May 21, 2008 12:32 AM
To: RT users
Subject: [rt-users] Changing Password for user

Dear All,

How do we allow users to change their password? I am using 3.6.5 version. Is
there any option that needs to be enabled? I have searched but haven’t had
any luck.

Yogesh

5

I searched but I didn’t find any option “ModifySelf” in RT 3.6.5. I think I
have to prepare for an upgrade.On Wed, May 21, 2008 at 1:30 PM, Elbert Lai elbertlai@itiva.com wrote:

I just looked again at my rt installations’ setups, and I can’t find the
option to change the password at the moment. I thought it was under
preferences, but I could be mistaken. Looking at email, it looks like
Benjamin Weser has a suggestion as well.

Elbert Lai

Network Operations Manager

Itiva Networks

530 Lytton Ave

2nd Floor

Palo Alto*, CA 94301*

650-521-3403 (cell)

650-560-6125 (fax)

elbertlai@itiva.com

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *IT GUY
Sent: Wednesday, May 21, 2008 12:32 AM
To: RT users
Subject: [rt-users] Changing Password for user

Dear All,

How do we allow users to change their password? I am using 3.6.5 version.
Is there any option that needs to be enabled? I have searched but haven’t
had any luck.

Yogesh

6

It is a right that can be granted. Configuration -> Global -> User
Rights (or Group Rights if you’d rather do it for Requestor, everyone, etc.)

IT GUY wrote:

7

IT GUY <itinfoguy gmail.com> writes:

I searched but I didn’t find any option “ModifySelf” in RT 3.6.5. I think I
have to prepare for an upgrade.

Admin user: Configuration->Global->Group/User Rights.

I’ve set my “Privileged Users” to be able to ModifySelf so they can keep their
personal data up-to-date, as well.

sklutch

8

Well the job is done !!! Thanks.

As a superuser one can perform it.

By enabling “ModifySelf” option, along with the right to change the
password, the user gets added rights too( Search Options, Creating Personal
groups, RT at a glance).

YogeshOn Wed, May 21, 2008 at 8:30 PM, Simon Jester sklutch@hostile.org wrote:

IT GUY <itinfoguy gmail.com> writes:

I searched but I didn’t find any option “ModifySelf” in RT 3.6.5. I
think I
have to prepare for an upgrade.

Admin user: Configuration->Global->Group/User Rights.

I’ve set my “Privileged Users” to be able to ModifySelf so they can keep
their
personal data up-to-date, as well.

sklutch

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