Changing Owners

RT Users
1

I thought that changing the owner of a ticket would be as simple as going to
People, selecting a different person in the Owner drop down, and Saving my
change. Apparently that is not the case. Can someone tell me how to change
the owner of a ticket?

Thank You

2

that will do it*

  • make sure permissions will let you do it.
  • you can steal tickets and you can pass on tickets typically.

Eg, if Joe has a ticket and you want Tim to have it. You may need to steal from Joe (so you now own it) and then assign it to Tim.

duncanFrom: rt-users-bounces@lists.bestpractical.com on behalf of Kristopher Lusk
Sent: Thu 4/6/2006 12:59 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Changing Owners

I thought that changing the owner of a ticket would be as simple as going to People, selecting a different person in the Owner drop down, and Saving my change. Apparently that is not the case. Can someone tell me how to change the owner of a ticket?

Thank You

3

Thanks, that did it!From: Duncan Shannon [mailto:dshannon@techfluent.com]
Sent: Friday, April 07, 2006 6:28 AM
To: Kristopher Lusk; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Changing Owners

that will do it*

  • make sure permissions will let you do it.

  • you can steal tickets and you can pass on tickets typically.

Eg, if Joe has a ticket and you want Tim to have it. You may need to steal
from Joe (so you now own it) and then assign it to Tim.

duncan

From: rt-users-bounces@lists.bestpractical.com on behalf of Kristopher Lusk
Sent: Thu 4/6/2006 12:59 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Changing Owners

I thought that changing the owner of a ticket would be as simple as going to
People, selecting a different person in the Owner drop down, and Saving my
change. Apparently that is not the case. Can someone tell me how to change
the owner of a ticket?

Thank You