I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?
Or how does one change the owner of a ticket?
TIA
John Boris
I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?
Or how does one change the owner of a ticket?
TIA
John Boris
John BORIS wrote:
I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?Or how does one change the owner of a ticket?
I believe the box is populated with all users who are in the Privileged
group who have the “OwnTicket” permission for the queue.
Kind Regards,
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
First, you have to add the user if they don’t already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.
James Moseley
"John BORIS"
<jboris@adphila.o
rg> To
Sent by: <rt-users@lists.bestpractical.com>
rt-users-bounces@ cc
lists.bestpractic
al.com Subject
[rt-users] Changing Owner
05/09/2008 08:35
AM
I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?
Or how does one change the owner of a ticket?
TIA
John Boris
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hmm! I thought this user had that permission already. I will look into
that.
Thanks
jmoseley@corp.xanadoo.com 05/09/08 9:41 AM >>>
First, you have to add the user if they don’t already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.
James Moseley
"John BORIS"
<jboris@adphila.o
rg>
To
Sent by:
rt-users@lists.bestpractical.com
rt-users-bounces@
cc
lists.bestpractic
al.com
Subject
[rt-users] Changing Owner
05/09/2008 08:35
AM
I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?
Or how does one change the owner of a ticket?
TIA
John Boris
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com