Changing Owner

I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?
TIA

John Boris

John BORIS wrote:

I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?

I believe the box is populated with all users who are in the Privileged
group who have the “OwnTicket” permission for the queue.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

First, you have to add the user if they don’t already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.

James Moseley

         "John  BORIS"                                                 
         <jboris@adphila.o                                             
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         05/09/2008 08:35                                              
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I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?
TIA

John Boris

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Hmm! I thought this user had that permission already. I will look into
that.

Thanks

jmoseley@corp.xanadoo.com 05/09/08 9:41 AM >>>
First, you have to add the user if they don’t already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.

James Moseley

         "John  BORIS"                                              

         <jboris@adphila.o                                          

         rg>                                                       

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Sent by:
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Subject
[rt-users] Changing Owner

         05/09/2008 08:35                                           

         AM                                                         

I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn’t have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?
TIA

John Boris

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com