Changing From: header - how?

RT Users
1

The From: header is coming across as:

Where’s that defined, such that I can remove the “RT” ? Management has
different wants.

matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

2

sub SetReturnAddress in

/home/jesse/projects/rt/lib/RT/Action/AutoReply.pm

I’m pondering a change to make it default to the queue description, rather
than RT.On Thu, Aug 02, 2001 at 05:07:12PM -0700, matthew zeier wrote:

The From: header is coming across as:

From: “RT <"Third Coast Customer Support"” support@thirdcoast.net

Where’s that defined, such that I can remove the “RT” ? Management has
different wants.

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.

3

The way I’ve got it over here is:

my $from_addr=$self->TicketObj->QueueObj->Name();
$self->SetHeader(‘From’, “$from_addr <$replyto>”);

And that sticks the name of the queue in instead of ‘RT’.