I’m going to receive emails with this subject “FOO BAR Changeset : 1234 FOO”.
I want to include this message into ticket #1234 if it exists, or
create a new ticket if it doesn’t (discarding this number).
I think the easiest way to do this, is changing the email subject
with a string at the beginning like [MY RT - #1234] so it will be
automatically processed by RT as a comment (or correspondance) of the
existing #1234 ticket.
How can I rename the subject of the email before a ticket gets created ?
- before rt-mailgate ?
- in rt-mailgate ?
- in a scrip ?
I would prefer a scrip because everything will be stored in the DB
and I don’t need a script in the file system
If I do this in a scrip, I don’t have to use “onCreate” condition, but
probably “User defined” because I want to do this before the creation
of a ticket. But how can I get the object subject in the scrip as no
ticket has been created yet ?