I just resolved an issue where a privileged user was trying to comment on a
ticket using a new email address. The comment email was dying with a
"permission denied error" I was able to use a short term work arround of
going back to the old email address but would like to have a better long
term solution.
My question is “Is the email address that RT checks, in situations like
this, hard-coded into the ticket or does it check the current settings(for
that queue)?”
Most anything is easy after you’ve done it successfully a few times
Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com