ChangeOwner right

I can’t seem to find a right to limit the ability to change the owner of
a ticket.

We have Group1 that assigns an owner, from Group2, to tickets. We don’t
want members of Group2 to be able to change the owner again.
Or they should only be able to reassign the ticket to one specific user,
who will review their work.

Thanks,
Mike

Mike,

To be able to assign an owner you have to have the “ModifyTicket” right and
to be on the list as a possible owner, you have to have the "OwnTicket"
right. You haven’t described how you have distributed these rights, so it’s
gonna be pretty hard to advise you on this one.

It would also be good to keep in mind that the best way to handle rights is
to NOT use the shotgun approach, passing out rights globally to all
privileged, roles, etc. It’s much better to put users into specific groups
with “like” access needs and then grant the necessary rights to specific
Queues to these groups. WAY better approach.

However, your situation seems a little untenable. Once you have the ability
to Modify a Ticket, who you give it to can only be limited by the
"OwnTicket" right. I may be wrong on this, but I don’t think so.

Hope this helps.

Kenn
LBNLOn Tue, Aug 16, 2011 at 6:09 AM, Mike DeVries mike@dido.ca wrote:

I can’t seem to find a right to limit the ability to change the owner of a
ticket.

We have Group1 that assigns an owner, from Group2, to tickets. We don’t
want members of Group2 to be able to change the owner again.
Or they should only be able to reassign the ticket to one specific user,
who will review their work.

Thanks,
Mike


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