Change Update Type default

Hi all -

Looking for a way to change the default on Update.html.

Currently it is set to Comments (Not sent to requestors) but I’d like the
default to be Reply to requestors.

I found the code in Update.html and I reversed the two options, but that
just changes the positioning within the drop down box.

I’d like reply to be there by default so we don’t have to use the drop down
box.
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

Hi all -
Looking for a way to change the default on Update.html.
Currently it is set to Comments (Not sent to requestors) but I’d like the default to be Reply
to requestors.
I found the code in Update.html and I reversed the two options, but that just changes the
positioning within the drop down box.
I’d like reply to be there by default so we don’t have to use the drop down box.

The easiest thing is to pull the patch from 3.8-trunk that adds a
user/global preference, or wait for 3.8.9

-kevin

thanks Kevin.

When abouts can we expect 3.8.9?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote:

Hi all -
Looking for a way to change the default on Update.html.
Currently it is set to Comments (Not sent to requestors) but I’d like
the default to be Reply
to requestors.
I found the code in Update.html and I reversed the two options, but
that just changes the
positioning within the drop down box.
I’d like reply to be there by default so we don’t have to use the drop
down box.

The easiest thing is to pull the patch from 3.8-trunk that adds a
user/global preference, or wait for 3.8.9

-kevin

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

Hi Kevin,

I’m not sure what you mean by “pull the patch from 3.8-trunk”. Where can I
do that? CPAN, or the wiki or something?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote:

Hi all -
Looking for a way to change the default on Update.html.
Currently it is set to Comments (Not sent to requestors) but I’d like
the default to be Reply
to requestors.
I found the code in Update.html and I reversed the two options, but
that just changes the
positioning within the drop down box.
I’d like reply to be there by default so we don’t have to use the drop
down box.

The easiest thing is to pull the patch from 3.8-trunk that adds a
user/global preference, or wait for 3.8.9

-kevin

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

Hi Max,

you find the RT code at Github:

and Kevin was talking about this commit:

-ChrisAm 30.08.2010 18:10, schrieb Max McGrath:

Hi Kevin,

I’m not sure what you mean by “pull the patch from 3.8-trunk”. Where
can I do that? CPAN, or the wiki or something?