Is there an easy method to set a ticket as stalled and to set it to open on a
specific date?
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.
Is there an easy method to set a ticket as stalled and to set it to open on a
specific date?
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.
Is there an easy method to set a ticket as stalled and to set it to open on a specific date?
rt-crontool is the appropriate tool for that job, but the specifics
depend a lot your parameters
-kevin
Basically all we want to do is set a date on a ticket to be moved from the
stal_cus status to Open
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.
Basically all we want to do is set a date on a ticket to be moved from the stal_cus status to
Open
Sounds like a custom field and rt-crontool