Change template resolved for send more information to user

Hello

I want change the template resolved. because i need send more
information when resolved tickets. for example i want send the date started
ticket and date resolved tickets

this is new codec into the template

Date start: {$Ticket->Started}

Date resolved : {$Ticket->Resolved}

The RT send the e-mail is ok , but I have a problem because RT copy the
data information in UTC format into time base… and my time is -4:30 UTC

Question : How i can change the date format  into the e-mail before the

send

thanks

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I want change the template resolved. because i need send more
information when resolved tickets. for example i want send the date started
ticket and date resolved tickets

this is new codec into the template

Date start: {$Ticket->Started}

Date resolved : {$Ticket->Resolved}

The RT send the e-mail is ok , but I have a problem because RT copy the
data information in UTC format into time base… and my time is -4:30 UTC

Question : How i can change the date format  into the e-mail before the

send

Started accesses the field in the database which is UTC.
You likely want
$Ticket->StartedObj->SomeMethod
Pick the format you want from
http://bestpractical.com/rt/docs/latest/RT/Date.html

->AsString is the easiest to use, but may not be what you want.

-kevin