Change Subject

RT Users
1

Hi,

I am new to RT. RT 3.2.2 is installed. I replaced all the $rtname fields
to my domain in the RT_Config.pm but still get the following :-

[example.com #17] AutoReply: TEST

Can anyone give a tip?

Thanks.

Timothy

2

You should make customizations to RT_SiteConfig.pm and it should only
contains lines that have values set differently then the default
RT_Config.pm

But you’re probably not seeing this change is because you need to stop
and start apache for the RT config file changes to take effect.

Timothy Lai wrote:

3

Hi,

How can I change the subject before creating the ticket?

Thanks.

Sergio Roberto Charpinel Jr.

4

Hi,

How can I change the subject before creating the ticket?

to my knowledge, you have to modify method “Gateway” in
lib/RT/Interface/Email.pm.

else, you can setup a scrip that changes the subject just after insert
and make this scrip run first so next scrips will use the new subject.