Change subject string

RT Users
1

Hello,

I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don’t know where I can change/add something to the subject
string.

right now the string looks like this:

[$rtname #375] Request for a PC repair

I would like to change it to

[$rtname Ticket/Case #375] Request for a PC repair

Where can I change that, or how?

Thanks for any help?

Rok

2

Robert,

Here is some code we use that embeds ticket info into the subject line:

This ticket has been resolved. DO NOT reply to this message!

Hope this helps.

Kenn
LBNLOn 2/15/2008 11:44 AM, Robert Keidel wrote:

Hello,

I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don’t know where I can change/add something to the subject
string.

right now the string looks like this:

[$rtname #375] Request for a PC repair

I would like to change it to

[$rtname Ticket/Case #375] Request for a PC repair

Where can I change that, or how?

Thanks for any help?

Rok

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3

Hi Robert,

The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so
we could remove the box entirely for certain outgoing messages.

Regards,
Gene

At 11:44 AM 2/15/2008, Robert Keidel wrote:

I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don’t know where I can change/add something to the subject
string.

right now the string looks like this:

[$rtname #375] Request for a PC repair

I would like to change it to

[$rtname Ticket/Case #375] Request for a PC repair

Where can I change that, or how?

Gene LeDuc, GSEC
Security Analyst
San Diego State University

4

Hi Gene,

that’s what I was looking for. Thanks for the help. Next issue solved.

Thanks again to everybody.

Robert

5

Exactly what I needed too!
Sweet!On Feb 15, 2008 4:45 PM, Gene LeDuc gleduc@mail.sdsu.edu wrote:

Hi Robert,

The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup
so
we could remove the box entirely for certain outgoing messages.

Regards,
Gene

At 11:44 AM 2/15/2008, Robert Keidel wrote:

I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don’t know where I can change/add something to the subject
string.

right now the string looks like this:

[$rtname #375] Request for a PC repair

I would like to change it to

[$rtname Ticket/Case #375] Request for a PC repair

Where can I change that, or how?

–
Gene LeDuc, GSEC
Security Analyst
San Diego State University

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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

    • Sharlon (c).