I’m searching for a way to change the subject line of incoming emails to RT.
My problem is the following:
We have a lot of users who are not able to describe their problems in the
email body and use only the subject line instead. So I thought about to
change the behavior of RT to change the subject line to about 50 characters
followed by “[…]”. The whole subject line should be displayed again in the
Is there a way to achieve my goals? Do I have to change the
CreatTeickets.pm? Or made somebody already an extension for it?
Thanks in advance and have a nice day!
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