Change Starting Ticket Range

RT Users
1

We are preparing to install RT on another server and I would like to
resume ticket numbering where I left off on the original machine. Can I
force RT to begin numbering tickets at a specific number as opposed to
starting at 1?

Thanks.

2

Hi Andy,

Try the following SQL statement:

ALTER TABLE Tickets AUTO_INCREMENT = xxx

Where xxx = the starting number you want. I think that should work.

Regards,

RohanOn Fri, Jul 11, 2003 at 01:00:07PM -0700, Andy Melton wrote:

We are preparing to install RT on another server and I would like to
resume ticket numbering where I left off on the original machine. Can I
force RT to begin numbering tickets at a specific number as opposed to
starting at 1?

Thanks.

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