Change Queue Name Not Persisting

I have changed the queue name in an RT install and everything seems fine except any dropdowns, like new ticket it or quick ticket all still have the old name. I have rebooted and cleared mason cache. Any thoughts? I have shredded all data at this point so not concerned if data is interrupted.

Jason Ledford
Systems Analyst
The Biltmore Companyhttp://www.biltmore.com/
One North Pack Square
Asheville, NC 28801
(828) 225-6127

I have changed the queue name in an RT install and everything seems fine except any dropdowns,
like new ticket it or quick ticket all still have the old name. I have rebooted and cleared
mason cache. Any thoughts? I have shredded all data at this point so not concerned if data
is interrupted.

You don’t say, but I assume you’re running 3.8 and didn’t log out and
back in. This was addressed in 4.0.

-kevin

Sorry, version v4. It must have been cached somewhere as it has corrected itself.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, September 20, 2013 1:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Change Queue Name Not Persisting

On Fri, Sep 20, 2013 at 10:26:38AM -0400, Jason Ledford wrote:

I have changed the queue name in an RT install and everything seems fine except any dropdowns,
like new ticket it or quick ticket all still have the old name. I have rebooted and cleared
mason cache. Any thoughts? I have shredded all data at this point so not concerned if data
is interrupted.

You don’t say, but I assume you’re running 3.8 and didn’t log out and back in. This was addressed in 4.0.

-kevin