Change owner of an assigned ticket?

RT Users
1

Hi all,

I’m wondering how I can change the owner of already assigned tickets. If a
normal user tries to do this, RT says:
‘You can only reassign tickets that you own or that are unowned.’
I think this is okay, so I can avoid random assigning to someone else.

Now I tried to change the owner with an account that has the SuperUser
right, but RT still tells me the same. Is it also intended for the SuperUser
not to change the owners?

We now have the problem that an user, who is owner auf a specific ticket, is
not available at the moment. So I wanted to assign the ticket to somebody
else.
I’m using RT 4.0.4.

Thanks in advance for your help!
Have a nice day!

View this message in context: http://old.nabble.com/Change-owner-of-an-assigned-ticket--tp33167732p33167732.html

2

Hi,

Steal first then assign. Search in archives for alternatives.On Thu, Jan 19, 2012 at 17:11, declaya chocoboselphie@gmx.de wrote:

Hi all,

I’m wondering how I can change the owner of already assigned tickets. If a
normal user tries to do this, RT says:
‘You can only reassign tickets that you own or that are unowned.’
I think this is okay, so I can avoid random assigning to someone else.

Now I tried to change the owner with an account that has the SuperUser
right, but RT still tells me the same. Is it also intended for the SuperUser
not to change the owners?

We now have the problem that an user, who is owner auf a specific ticket, is
not available at the moment. So I wanted to assign the ticket to somebody
else.
I’m using RT 4.0.4.

Thanks in advance for your help!
Have a nice day!

–
View this message in context: http://old.nabble.com/Change-owner-of-an-assigned-ticket--tp33167732p33167732.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.

3

Thanks Ruslan!
I totally forgot about this function. I guess I’m just to nice to steal
things. :wink:
You saved me before getting a lot of headaches, so thank you very much!
Have a nice weekend! :slight_smile:

Ruslan Zakirov-2 wrote:

Hi,

Steal first then assign. Search in archives for alternatives.

–
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

View this message in context: http://old.nabble.com/Change-owner-of-an-assigned-ticket--tp33167732p33172835.html