Change owner of a ticket from other users

RT Users
1

Hello,

is it possible to give a user the right to change the owner of a ticket
to someone else, when the user is not the current owner of the ticket ?

Thanks for help.

J�rg Eichhorn

2

At 20:09 2002-09-04, Jörg Eichhorn wrote:

Hello,

is it possible to give a user the right to change the owner of a ticket to
someone else, when the user is not the current owner of the ticket ?

You can make → “steal” ticket and then reassing to somebody…

Thanks for help.

Bartlomiej Solarz-Niesluchowski, Administrator WSISiZ
e-mail: B.Solarz-Niesluchowski@wsisiz.edu.pl

3

At 11:24 AM 9/4/2002, Bartlomiej Solarz-Niesluchowski wrote:

At 20:09 2002-09-04, Jörg Eichhorn wrote:

Hello,

is it possible to give a user the right to change the owner of a ticket
to someone else, when the user is not the current owner of the ticket ?

You can make → “steal” ticket and then reassing to somebody…

Alternately, on the search page one can select “Update all of these tickets
at once”, leave just the ticket in question checked, Change Owner and Force
Change.

This is much easier with my tiny RT hack… a “Some of these tickets” option.

The condensed version of this hack is to copy the Bulk.html file to
Some.html and then institute the following changes:

[root@requests Search]# diff Some.html Bulk.html
37c37
<

[root@requests Search]# grep -n some Listing.html
55:Update [some/all] of
these tickets at once

HTH!

~Ben
Ben Browning benb@theriver.com
The River Internet Access Co.
Network Operations
1-877-88-RIVER http://www.theriver.com