Change mail's subject sents by RT

RT Users
1

Hello There!!!

This seems to be very simple… but i’m not finding the right file to change… I’d like to change the subject of all e-mail’s sents by RT (or more specifically, by RT scrips).
Instead send e-mail with this subject
“[cpqd.com.br #88] subject”
I’d want such as
“[RT DSIN #88] subject”

Which does file I need change to resolve this???

OBS: I tried change the $FriendlyFromLineFormat int RT_Config.pm but nothing happens… and $UseFriendlyFromLine is seted.

Thank’s ALL.

Regards,

Rodolfo de Moraes Reis
DSIN - Grupo de Teste e Qualidade
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

2

The value you want to change is $rtname. So you should add a line to
RT_SiteConfig.pm:

Set($rtname , “RT DSIN”);

Also you should not edit RT_Config.pm, put anything you want to modify
into the RT_SiteConfig.pm, so if you upgrade your changes won’t get
overwritten.

Joby Walker
C&C Computer Operations Software Support Group

Rodolfo de Moraes Reis wrote: