Change mail's subject sents by RT

Hello There!!!

This seems to be very simple… but i’m not finding the right file to change… I’d like to change the subject of all e-mail’s sents by RT (or more specifically, by RT scrips).
Instead send e-mail with this subject
"[cpqd.com.br #88] subject"
I’d want such as
"[RT DSIN #88] subject"

Which does file I need change to resolve this???

OBS: I tried change the $FriendlyFromLineFormat int RT_Config.pm but nothing happens… and $UseFriendlyFromLine is seted.

Thank’s ALL.

Regards,

Rodolfo de Moraes Reis
DSIN - Grupo de Teste e Qualidade
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

The value you want to change is $rtname. So you should add a line to
RT_SiteConfig.pm:

Set($rtname , “RT DSIN”);

Also you should not edit RT_Config.pm, put anything you want to modify
into the RT_SiteConfig.pm, so if you upgrade your changes won’t get
overwritten.

Joby Walker
C&C Computer Operations Software Support Group

Rodolfo de Moraes Reis wrote: