Change Logo and https questions RT-3.6.0/RTIR1.1.5

Hi All, I have installed RT-3.6.0/RTIR-1.1.5 on RHEL
WS 4. Two problems I got:

  1. I have copied Logo and modified it. The logo can’t
    display, just file name like USDA_logo.
  2. I have installed openSSL, everything has been set
    the same as RT-3.4.4/RTIR-1.1.5 (https://… works
    fine). When I use https://… on RT-3.6.0/RTIR-1.1.5
    machine, I got “You are almost there” error.

Thanks for your help! Zhiming.

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Zhiming Liu liuzmus@yahoo.com 06/27/06 3:41 PM >>>

  1. I have copied Logo and modified it. The logo can’t
    display, just file name like USDA_logo.

If you’re working in a local tree to avoid stepping on the distributed files, note that RT won’t pick up files in the local/html/NoAuth directory. (This bit me.) Logo images need to go in share/html/NoAuth or somewhere outside of the RT tree. What’s the source code that generates your img tag look like?

Tim Smith

Hi Tim, The image file uslogo1.gif is in
share/html/NoAuth. RT-3.6.0 has a Logo file instead of
Header. I copied this file to local tree and modified
like this:

" width="324" height="43" /> % if ($show_name) {
<% loc("RT for [_1]", $RT::rtname) %>
% }

Thanks, Zhiming.— Timothy Smith tsmith@loc.gov wrote:

Zhiming Liu liuzmus@yahoo.com 06/27/06 3:41 PM

  1. I have copied Logo and modified it. The logo
    can’t
    display, just file name like USDA_logo.

If you’re working in a local tree to avoid stepping
on the distributed files, note that RT won’t pick up
files in the local/html/NoAuth directory. (This bit
me.) Logo images need to go in share/html/NoAuth or
somewhere outside of the RT tree. What’s the source
code that generates your img tag look like?

Tim Smith

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Stop httpd, clear cache (rm -rf /opt/rt3/var/mason_cache/*), restart httpd

Zhiming Liu wrote:

Zhiming Liu liuzmus@yahoo.com 06/27/06 4:10 PM >>>
<img src="<%$RT::WebImagesURL%>/NoAuth/images/uslogo1.gif" …

I think the “/NoAuth/images/” is redundant. Look at /Admin/Tools/Configuration.html in your browser and see what $RT::WebImagesURL is set to or view source on the generated page and see what’s actually going in the src attribute. I don’t know if your configuration is like mine, but my $RT::WebImagesURL is set to “/rt/NoAuth/images/”, making the correct attribute src="<%$RT::WebImagesURL%>/uslogo1.gif".

Tim Smith

Hi Tim,

I have figured it out. The problem was the .obj file
never update after the first mistake.

Thanks, Zhiming.

Zhiming Liu liuzmus@yahoo.com 06/27/06 4:10 PM

<img

src="<%$RT::WebImagesURL%>/NoAuth/images/uslogo1.gif"

I think the “/NoAuth/images/” is redundant. Look at
/Admin/Tools/Configuration.html in your browser and
see what $RT::WebImagesURL is set to or view source
on the generated page and see what’s actually going
in the src attribute. I don’t know if your
configuration is like mine, but my $RT::WebImagesURL
is set to “/rt/NoAuth/images/”, making the correct
attribute src="<%$RT::WebImagesURL%>/uslogo1.gif".

Tim Smith

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Hi Jason, Very good point! I have fixed it. Thanks,
Zhiming.

Stop httpd, clear cache (rm -rf
/opt/rt3/var/mason_cache/*), restart httpd

Zhiming Liu wrote:

Hi Tim, The image file uslogo1.gif is in
share/html/NoAuth. RT-3.6.0 has a Logo file
instead of
Header. I copied this file to local tree and
modified
like this:

Thanks, Zhiming.

Zhiming Liu liuzmus@yahoo.com 06/27/06 3:41
PM

  1. I have copied Logo and modified it. The logo

can’t

display, just file name like USDA_logo.

If you’re working in a local tree to avoid
stepping

on the distributed files, note that RT won’t pick
up

files in the local/html/NoAuth directory. (This
bit

me.) Logo images need to go in share/html/NoAuth
or

somewhere outside of the RT tree. What’s the
source

code that generates your img tag look like?

Tim Smith


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials
from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com