Change Logo and https questions RT-3.6.0/RTIR1.1.5

Hi All, I have installed RT-3.6.0/RTIR-1.1.5 on RHEL
WS 4. Two problems I got:

  1. I have copied Logo and modified it. The logo can’t
    display, just file name like USDA_logo.
  2. I have installed openSSL, everything has been set
    the same as RT-3.4.4/RTIR-1.1.5 (https://… works
    fine). When I use https://… on RT-3.6.0/RTIR-1.1.5
    machine, I got “You are almost there” error.

Thanks for your help! Zhiming.

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Zhiming Liu liuzmus@yahoo.com 06/27/06 3:41 PM >>>

  1. I have copied Logo and modified it. The logo can’t
    display, just file name like USDA_logo.

If you’re working in a local tree to avoid stepping on the distributed files, note that RT won’t pick up files in the local/html/NoAuth directory. (This bit me.) Logo images need to go in share/html/NoAuth or somewhere outside of the RT tree. What’s the source code that generates your img tag look like?

Tim Smith

Hi Tim, The image file uslogo1.gif is in
share/html/NoAuth. RT-3.6.0 has a Logo file instead of
Header. I copied this file to local tree and modified
like this:

<%loc(" width="324" height="43" /> % if ($show_name) {
<% loc("RT for [_1]", $RT::rtname) %>
% }

Thanks, Zhiming.— Timothy Smith tsmith@loc.gov wrote:

Zhiming Liu liuzmus@yahoo.com 06/27/06 3:41 PM

  1. I have copied Logo and modified it. The logo
    can’t
    display, just file name like USDA_logo.

If you’re working in a local tree to avoid stepping
on the distributed files, note that RT won’t pick up
files in the local/html/NoAuth directory. (This bit
me.) Logo images need to go in share/html/NoAuth or
somewhere outside of the RT tree. What’s the source
code that generates your img tag look like?

Tim Smith

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Stop httpd, clear cache (rm -rf /opt/rt3/var/mason_cache/*), restart httpd

Zhiming Liu wrote:

Zhiming Liu liuzmus@yahoo.com 06/27/06 4:10 PM >>>
<img src=“<%$RT::WebImagesURL%>/NoAuth/images/uslogo1.gif” …

I think the “/NoAuth/images/” is redundant. Look at /Admin/Tools/Configuration.html in your browser and see what $RT::WebImagesURL is set to or view source on the generated page and see what’s actually going in the src attribute. I don’t know if your configuration is like mine, but my $RT::WebImagesURL is set to “/rt/NoAuth/images/”, making the correct attribute src=“<%$RT::WebImagesURL%>/uslogo1.gif”.

Tim Smith

Hi Tim,

I have figured it out. The problem was the .obj file
never update after the first mistake.

Thanks, Zhiming.

Zhiming Liu liuzmus@yahoo.com 06/27/06 4:10 PM

<img

src=“<%$RT::WebImagesURL%>/NoAuth/images/uslogo1.gif”

I think the “/NoAuth/images/” is redundant. Look at
/Admin/Tools/Configuration.html in your browser and
see what $RT::WebImagesURL is set to or view source
on the generated page and see what’s actually going
in the src attribute. I don’t know if your
configuration is like mine, but my $RT::WebImagesURL
is set to “/rt/NoAuth/images/”, making the correct
attribute src=“<%$RT::WebImagesURL%>/uslogo1.gif”.

Tim Smith

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Hi Jason, Very good point! I have fixed it. Thanks,
Zhiming.

Stop httpd, clear cache (rm -rf
/opt/rt3/var/mason_cache/*), restart httpd

Zhiming Liu wrote:

Hi Tim, The image file uslogo1.gif is in
share/html/NoAuth. RT-3.6.0 has a Logo file
instead of
Header. I copied this file to local tree and
modified
like this:

src=“<%$RT::WebImagesURL%>/NoAuth/images/uslogo1.gif”

alt=“<%loc(“Best Practical Solutions, LLC
corporate
logo”)%>” width=“324” height=“43” />

% if ($show_name) {

<% loc(“RT for [_1]”,
$RT::rtname) %>

% }

Thanks, Zhiming.

Zhiming Liu liuzmus@yahoo.com 06/27/06 3:41
PM

  1. I have copied Logo and modified it. The logo

can’t

display, just file name like USDA_logo.

If you’re working in a local tree to avoid
stepping
on the distributed files, note that RT won’t pick
up
files in the local/html/NoAuth directory. (This
bit
me.) Logo images need to go in share/html/NoAuth
or
somewhere outside of the RT tree. What’s the
source
code that generates your img tag look like?

Tim Smith


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